B2B Terms and Conditions

PREMISES

These General Online Conditions of Sale govern B2B sales contracts executed electronically, for products presented on the Website www.miurakami.it owned by BIG SERVICE Srl, with registered and operational headquarters in Grumo Nevano (NA) Giacomo Matteotti N. 33/35, registered with the Companies Register of the Chamber of Commerce of Naples (Italy).

These General Online Conditions of Sale are governed by the rules on e-commerce (Legislative Decree no. 70/2003) and by Italian law and apply exclusively to sales via the Internet (Online Sale), where the buyer is an entity purchasing for business or professional reasons and not for personal reasons, as defined in Article 1 letter b) of this Agreement.

BIG SERVICE is available to provide, including by telephone, to Clients as defined below, any clarification regarding the content of these General Online Conditions of Sale.

Definitions

The following definitions apply in these General Conditions of Sale:

  1. Seller is Big Service Srl
  2. Client is any natural or legal person acting on their own behalf or on behalf of a company, entity, or association with a valid VAT number.
  3. General Online Conditions of Sale are the rules governing the sales contract entered into by the Seller and the Client through the use of the Website www.miurakami.it
  4. Contract refers to these General Online Conditions of Sale.
  5. Site or Website means the Website www.miurakami.it belonging to the Seller, where the Client can view the footwear.
  6. Purchase Order means the purchase order sent by the Client through the use of the Seller's Website for one or more products, by using the order procedure indicated on the Website www.miurakami.it and in Article 5 of this contract.
  7. Order Confirmation is the message sent by email by the Seller to the Client confirming acceptance of the Purchase Order.
  8. Product or Products are the products described on the Website that can be purchased by the Client.


Object of the contract

  1. Online Sale. These General Online Conditions of Sale apply to all Orders for the purchase of products via WhatsApp or any instant messaging channel such as TikTok, Instagram, Facebook, etc., linked to the Website www.miurakami.it placed by Clients, as defined above in Article 1 letter b).
  2. Object of the contract is the sale of unbranded shoes that the Seller offers for sale on the Website www.miurakami.it

Products

  1. Product Description. For each Product, an information sheet with one or more images and the product characteristics can be viewed.
  2. Product information may undergo improvements over time, without this constituting grounds for dispute.
  3. The Seller may remove and/or replace the products described on the Site at any time and without notice.

Prices

The prices of the Products listed in the information sheets are expressed in Euros and are net of VAT, unless otherwise indicated.

  • Product price change. The prices of products published on the Site may be updated and thus may change. The Client will purchase the products at the price published on the Site at the time of order submission. Changes do not constitute grounds for dispute.
  • Promotions. The Seller reserves the right to offer different promotions depending on, for example, product categories, the products themselves, seasonality, Client profiling, etc.
  • Shipping and payment costs. The prices of the products indicated in the information sheets do not include shipping costs and those related to the chosen payment method, which are identified and calculated based on the delivery location and payment method selected at the time of order, of which the Client is informed before submitting the order. Unless otherwise indicated, the shipping costs of the products and the costs related to the payment method are entirely borne by the Client.
  • Changes in Prices and Shipping Costs depending on the delivery country. The price of the Products and shipping costs may vary depending on the delivery country due to different duties or customs fees and different transportation costs.
  • The VAT-registered client purchases with a discount that will be visible on the summary page before order confirmation, not at the price shown online.

Purchase Order

Order Placement. To proceed with the purchase of one or more unbranded products, the Client may contact the seller via PEC at bigservice1@pec.it, via email at miurakamishoes@gmail.com, with text messages, WhatsApp messages, or through any instant messaging channel such as TikTok, Instagram, Facebook, etc., from a computer or mobile device, communicating with us electronically, providing all necessary data to enable the Order to be fulfilled. Data will be processed in accordance with EU Regulation 2016/679 (i.e.

GDPR, General Data Protection Regulation), regarding the protection of personal data. The Seller may request a company registration certificate or other equivalent document to determine the Client's exact identity. Purchase orders may be placed as just described through any electronic form, accepting that such form meets the requirements of written form, exclusively by Clients as defined above in Article 1 letter b). It is specified that the minimum quantity for an order must be 6 (six) pairs of shoes per item and color.

Acceptance of the General Online Conditions of Sale. The Client, by submitting the order and concurrently making payment, declares to have read and accepted the General Online Conditions of Sale indicated on the Site and declares to have read all the information provided during the purchase process.

Order Confirmation. Upon receipt of the order, the Seller will send an email or PEC to the email address provided by the Client, containing confirmation of receipt of the Order. The Order Confirmation will summarize the products chosen by the Client, their respective prices (including delivery costs), and the order number.

Unavailability of Products. The Seller does not guarantee the complete availability of the products listed in the information sheets on the Site. If the products are not available, the Seller will notify the Client via email and propose an alternative product. In case of inability to proceed with the delivery of the ordered products, the Client is entitled to a full refund of the sums paid.

Conclusion of the Contract. The Contract will be considered concluded only when the Seller sends the Client a separate email with the express acceptance of the purchase proposal, which will also contain information regarding the shipment of the Product and the expected delivery date (“Shipping Confirmation”). In the event that the order is fulfilled through

multiple shipments, the Customer will receive separate Shipping Confirmations. The Customer may cancel the order before receiving the Shipping Confirmation.


Order Payment

  1. Payment Methods. The Customer making the purchase must pay in advance using one of the following methods: credit card, bank transfer.
  2. Credit card payment method. Payment by credit card must be made according to the methods indicated on the Website, and the credit cards accepted by the Seller are: Visa, Visa Electron, MasterCard and Maestro. By selecting credit card as the payment method, the Customer authorizes the Seller to use their credit card and to charge the amount of the expense incurred to it. The security of online transactions is guaranteed via the TLS protocol with the use of an algorithm and the generation of a unique control code for each transaction.
  3. Bank transfer payment method. Payment by bank transfer defers the execution of the contract until the moment of actual crediting to the Seller's current account. The Customer will receive an email with the Seller's bank details to which to make the payment; in the description, they must enter the company name and order number.
  4. Time of payment and default interest. The Customer will pay the full price of the ordered Products, including transport costs and costs related to the chosen payment method, after submitting the Order. In case of payment by bank transfer, the Customer must pay within 2 (two) working days of receiving the “Shipping Confirmation” which will contain the bank details for payment. In case of non-payment, the Seller will not ship the Products until full payment thereof.
  5. Invoice issuance. The Seller will issue the invoice, which will be attached to the delivered Products and/or sent also in electronic format, to the email address provided by the Customer or to the unique code also provided by the customer, with the Shipping Confirmation. No changes to the tax documents can be made after their issuance.
  6. Retention of title. The Products remain the property of the Seller until full payment thereof, including shipping costs and the chosen payment method. The Customer undertakes to refrain from any conduct or acts that would impede the Seller's exercise of the right of retention of title. Should the Customer impede the Seller's exercise of the right of retention of title, the Seller shall be entitled to immediately revoke all accepted orders not yet fulfilled by shipping the Products.
  7. The customer may not resell the footwear at a value less than 10% (ten) of that applied by Big Service Srl.

 

Product Delivery

  1. Shipping methods and terms. Orders are shipped via GLS express courier, which guarantees delivery within 72 hours. Delivery is made by the courier to the ground floor, unless otherwise agreed between the Seller and the Customer. The customer is responsible for customs clearance of the products and any related ancillary operations, as well as for the payment of customs duties and taxes. The Seller packages the Products for shipment in the most appropriate manner and is not responsible for any damage, breakage, tampering, or shortages that may occur after leaving its warehouses. Any claims or disputes arising from or connected to transport and/or complementary and/or subsequent operations must be brought exclusively by the Customer against the carrier or any responsible third party. The Seller is exempt from any liability in case of loss or damage to products caused by improper transport or handling.
  2. Failure to collect the Products. If delivery cannot be completed due to the Customer's absence at the indicated address, the courier will leave a notice or contact the Customer by phone to arrange a second delivery or collection of the goods at one of the nearest courier branches.

 

Failure or delayed delivery due to force majeure. The Seller is not responsible for failure or delayed delivery due to force majeure causes such as, by way of example and not exhaustively: strikes, Public Authority measures, rationing or shortage of energy or raw materials, transportation difficulties, fires, floods, earthquakes, inundations, wars, insurrections. The Seller will promptly notify the Customer of the occurrence and cessation of a force majeure event.

  • Instructions for collecting goods. Upon receipt of the material and before signing the document for the Courier delivering the goods, the Customer is required to carefully check that the number of packages delivered matches those listed on the delivery note. The Customer must also check the physical condition of the packages, ensuring that they have not been tampered with and/or damaged. For any problems found, the Customer will write "ACCEPTED WITH RESERVATION" and state the reason directly on the delivery document (e.g., missing package, broken package, tampered package, etc.). By omitting this procedure, the Customer is not entitled to claim damages from the carrier.

 

Warranties

  1. Defects in supply. The Customer must report the existence of defects in the supply within a period of 5 days from the delivery date of the items, by certified email to: bigservice1@pec.it. After this period, the items are considered accepted. Defects in supply include items not conforming to the order in terms of quantity, color, size, etc. In any case, the Customer must send, at their own expense, the goods deemed non-compliant to via Roma 327 -Frattamaggiore (Na) 80027. A subsequent check by the Seller will determine if the goods can be returned. If non-conformities are found, the Seller undertakes to agree with the Customer on the terms of a new supply of equal value or eventual reimbursement for the defective goods, which will be made using the same payment method used by the Customer at the time of order payment. In the event that the Seller does not find imperfections sufficient to justify the dispute, the goods will remain at the Seller's premises awaiting collection by the Customer.
  2. Right of withdrawal. For professional Customers, the right of withdrawal is not permitted, either for neutral or customized products. In any case, pursuant to and for the purposes of Article 59, paragraph 1, letter c) of Legislative Decree 21/2014, the right of withdrawal is not applicable to the supply of goods made to measure or clearly personalized.
  3. Applicable law. The sales contract between the Seller and the Customer is understood to be concluded in Italy and is governed by Italian Law.